Refund policy

Every product sold here is shipped by the roaster, maker or seller named on its page. Cherrybook is the seller, so contact us about any order at support@cherrybookcoffee.com.

Damaged, wrong or missing items: please check every package the day it arrives.

Equipment and drinkware: if an item arrives damaged or wrong, or something is missing, email us within 3 days of delivery with your order number and photos of the item, the box inside and out, and the shipping label. Keep all the packaging until we've settled the claim; the seller needs it to file with the carrier. Claims reported after 3 days can't be accepted.

Coffee and everything else: email us within 14 days of delivery with your order number and a photo.

Once a claim is accepted, we'll send a replacement or refund you in full, shipping included.

Lost packages: if tracking hasn't moved in 10 days, we'll replace or refund the order.

Coffee is a food product, so we don't accept coffee returns, including unopened bags. We can cancel an order until it ships. Refunds go back to your original payment method.

Equipment and drinkware: you can return unopened, unused equipment and drinkware in its original packaging within 30 days of the date it shipped, shown on your shipping confirmation email. Email us to start a return before sending anything back. If the maker charges a restocking fee, it comes out of the refund (Bonavita's is 15%), and return shipping is yours to pay unless the item arrived damaged or wrong. Original shipping isn't refunded when you return an item because you changed your mind. If an order shipped free, the maker may deduct its outbound shipping from the refund. Opened or used items can't be returned.

ROK items are the exception: they can be returned within 14 days of delivery. ROK and Wildflower items bought on sale are final sale.

Brewing water minerals: mineral kits for brewing water are consumables, so like coffee they can't be returned. If one arrives damaged or wrong, we'll replace or refund it under the policy above.

Warranty: equipment carries its maker's warranty where the maker offers one. Bonavita's is a one-year limited warranty against defects in materials and workmanship; glass is not covered. For a claim, email us your order number and photos of the problem, and we'll take it to the maker.